top of page

Refund Policy

Thank you for shopping with us. We hope you love your purchase, but if for any reason you are not fully satisfied, you may request a return or exchange.

​

Returns
​

  • Contact within 14 days if not happy

    Items must be unused, unworn, and in their original packaging.

  • Proof of purchase is required.

​

Non-returnable Items
​

  • Personalized or custom items.

  • Sale or clearance items.

​

Exchanges

If you would like to exchange an item for a different size or colour, please contact us at [your email address] within 14 days of receiving your order.

​

Refunds
​

  • Once we receive and inspect your return, we will notify you of the approval or rejection of your refund.

  • Approved refunds will be processed back to your original payment method within 5–7 business days.

  • Customers are responsible for return shipping costs unless the item is faulty or damaged.

​

Contact Us
​

If you have any questions about this Refund Policy, please reach out to us at:
hailohoodies@gmail.com

bottom of page